1. Introduction At Video Trend, we are committed to providing high-quality digital marketing services. We understand, however, that there may be times when our services may not meet your expectations. This policy aims to outline how we handle complaints.
2. How to Make a Complaint If you are dissatisfied with any aspect of our service, please contact us at:
- Office Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Phone Number: +447537189277
- Email: support@videotrend.uk
We encourage you to provide as much information as possible to help us understand and resolve your complaint effectively.
3. Acknowledgement of Complaints Upon receiving your complaint, we will acknowledge it within 3 business days. We will provide you with the name and contact details of the person handling your complaint.
4. Investigation Process We take every complaint seriously and will conduct a thorough investigation. We aim to resolve complaints as quickly as possible and will keep you informed throughout the process.
5. Resolution and Response Once the investigation is complete, we will contact you to discuss the findings and agree on a resolution. We aim to resolve all complaints within 14 working days of receipt.
6. Escalation If you are not satisfied with the resolution, you can request that the complaint be escalated to a senior manager for further review.
7. Confidentiality All complaints are treated with strict confidentiality and in accordance with data protection laws.
8. Continuous Improvement We use feedback from complaints to continually improve our services and customer experience.
9. Further Assistance If you require further assistance, or if you are not satisfied with the outcome of your complaint, please let us know.
