Refund and Return Policy for Recortex Ltd.
Last Updated: 06/05/2024
Business Name: RECORTEX LTD
Business Address: 128 City Road, London, United Kingdom, Richmond Provinve: BC Postal Code: EC1V 2NX
Customer Support Email: [email protected]
Customer Support Phone Number: +44 7537 169328
Company Number: 15923683
At RECORTEX Ltd. customer satisfaction is our priority. Our refund and return policy applies to the following digital products: “Website Promo Video,” “Facebook Post Video,” “YouTube Video,” “Product Video,” “Video Campaigns,” and “Animated Explainer Video.” Please review this policy to understand how refunds and returns are processed for purchases made through our platform.
1. General Terms
Refund requests are eligible only for the digital products listed above. Given the nature of digital services, returns or refunds will only be processed under specific circumstances outlined below:
- Digital Services: Refunds are eligible if the product or service was not delivered as described or contains errors that cannot be rectified.
- Non-refundable Products: Customized services that have been fully rendered are not refundable. Additionally, refunds are not available for completed or delivered videos, except in cases of technical issues or non-delivery.
2. Eligibility for Refunds
To qualify for a refund, the following criteria must be met:
- The digital service must have been purchased directly from Facitic Ltd. and the request made within 30 days of the purchase.
- The service must not have been fully delivered or, in the case of partial delivery, the final product must not meet the agreed-upon specifications.
- Refunds will only be considered for digital services that do not function as described or if there are technical issues preventing the product’s use.
3. Refund Process
If you are dissatisfied with the service or product delivered, please contact our customer support team within 30 days of purchase at [email protected] or call +44 7537 169328. To initiate the refund, you must provide:
- Order Information: Include your order number and the name of the product or service purchased.
- Description of Issue: Provide a detailed description of the problem, including any technical issues encountered or reasons why the service did not meet your expectations.
4. Refund Approval
Upon receiving your refund request, our team will review the details within 3-5 business days. The following scenarios are considered valid for refunds:
- The digital product or service was not delivered according to the initial agreement or order specifications.
- Technical errors prevent the final product from functioning correctly or being delivered in the promised format.
- No revisions or attempts to resolve the issue have been made or offered by our team.
If the refund is approved, we will issue the refund to the original payment method used during the purchase. Refunds typically take 5-7 business days to process, depending on your bank or financial institution.
5. Revisions Before Refunds
In many cases, if the final product does not meet your expectations, we offer revisions to address any concerns. Revisions will be made within 5 business days following a request. If the revised product does not resolve the issue, the refund process will then be considered. We prioritize resolving any issues and providing quality digital services to our customers.
6. Non-Refundable Situations
There are some specific cases where refunds will not be offered:
- Fully Rendered Services: Any customized or fully rendered video service that meets the initial scope and agreement is non-refundable.
- Customer Dissatisfaction: Subjective dissatisfaction (e.g., “I don’t like the design”) is not eligible for refunds, as revisions are the preferred method to address such concerns.
- Service Completion: Services that have been fully completed and delivered per the agreed-upon terms will not be refunded.
7. Cancellations
If you wish to cancel an order for a digital product before the service is rendered, please notify us immediately at [email protected] or call +44 7537 169328 Once the digital service has been initiated or delivered, cancellation may not be possible. For ongoing services (e.g., video campaigns), partial refunds may be considered based on the progress of the project.
8. Customer Responsibilities
It is the customer’s responsibility to provide accurate and complete information during the order process. Miscommunication or errors resulting from incomplete or incorrect information provided by the customer will not qualify for refunds.
9. Disputes and Chargebacks
In the event of a dispute regarding a refund, we urge customers to first contact our support team. Filing a chargeback with your financial institution without prior communication may result in the suspension of services from Facitic Ltd.
We strive to resolve all refund and return disputes amicably. In case of disagreements or disputes, our team will conduct a full review to determine if any terms of this policy were breached and will make efforts to reach a fair resolution.
10. Modifications and Updates
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website, https://videotrend.uk. Please review this policy regularly to stay informed about our refund practices.
For any questions or concerns regarding our refund policy, please feel free to contact us at:
- Phone: +44 7537 169328
- Email: [email protected]
- Mailing Address:128 City Road, London, United Kingdom, Postal Code: EC1V 2NX
- Company Number: 15923683
Thank you for choosing Recortex Ltd. We value your business and strive to provide the highest quality digital services tailored to your needs.